The book begins with a frame story recounting a train journey from Kanpur to Delhi. During the journey, the author meets a beautiful girl who offers to tell him a story on the condition that he has to make it his second book. After a lot of hesitation, the author agrees. The story is about six people working in a call center and relates the events that happen one night when get a phone-call from 'God'. Claimed to be based on a true story, the author uses Shyam Mehra (alias Sam Marcy) as the narrator and protagonist, who is one among the six call center employees. Shyam loves but has lost Priyanka, who is now planning an arranged marriage with someone else, Vroom loves Esha, Esha wants to be a model, Radhika is in an unhappy marriage with a demanding mother-in-law, and Military Uncle wants to communicate with his grandson. They all hate Bakshi, their cruel and somewhat sadistic boss.
To cheer themselves up, all the lead characters of the novel decide to go to a night club. After enjoying for a while, they leave back for the office. While returning, they face a life-threatening situation when their vehicle crashes into a construction site hanging over a mesh of iron construction rods. As the rods began to yield slowly, they start to panic. They are unable to call for help as there is no mobile phone network at that place, but Shyam's mobile phone starts ringing. The phone call is from God, who speaks modern English. He speaks to all of them and gives them suggestions to improve their life, and advises them on how to get their vehicle out of the construction site. The conversation with God motivates the group to such an extent that they get ready to face their problems with determination and motivation. Meanwhile, Vroom and Shyam hatch a plan to throw Bakshi out of the call center and prevent the closing of the call center, whose employees are to be downsized radically. When they return to the call center, they carry out their plan successfully. At the end, each character has fixed a part of their life, and the author invites readers to identify aspects of themselves and their lives that they would like to change.
